At RBD Books, we strive to provide a seamless shopping experience. Please review our return and refund policy carefully.
Eligibility for Returns & Exchanges We accept returns and exchanges only under the following conditions:
- You received a damaged product.
- You received an incorrect item.
Returns or exchanges must be requested within 7 days of receiving your order. We do not accept returns for any other reasons.
How to Initiate a Return or Exchange To request a return or exchange, contact our support team at support@rbdbooks.com within 7 days of delivery. Please include:
- Your order number
- A clear description of the issue
- Photographic evidence of the damaged or incorrect item
Our team will review your request and provide further instructions.
Refund Process Once we receive your returned item, we will process your refund within 7 days. Refunds will be issued to the original payment method. Shipping charges are non-refundable.
Exchanges If you received a damaged or incorrect item, we will send a replacement as soon as possible. Exchanges are subject to product availability.
Non-Returnable Items The following items are not eligible for return or exchange:
- E-books (digital content is non-refundable)
- Sale items (discounted products are final sale)
Contact Us For any questions regarding our return and refund policy, please email us at support@rbdbooks.com. Our team is happy to assist you.
Thank you for choosing RBD Books. We appreciate your trust!