When things can be returned or exchanged:
You may return or exchange a product within 7 days of receipt if you receive a damaged or incorrect item. We do not accept returns or exchanges for any other reason.
How to initiate a return or exchange:
To initiate a return or exchange, please contact us at firstname.lastname@example.org within 7 days of receiving your item. Please include your order number and a description of the issue with your item. We will provide you with further instructions on how to proceed with the return or exchange.
Refund processing time:
Once we receive your returned item, we will process your refund or exchange within 7 days. Refunds will be issued to the original form of payment.
Note: We do not refund shipping charges.
If you received a damaged or incorrect item, we will send you a replacement item as soon as possible. Please note that exchanges are subject to availability of the product.
We do not accept returns or exchanges for the following items:
- Sale items
If you have any questions or concerns about our return and refund policy, please contact us at email@example.com.